Thursday, April 15, 2004
AP Mon Apr 12: Many NASA workers feel unappreciated by the agency and are still afraid to speak up about safety concerns, more than a year after the shuttle Columbia was doomed by those very problems, according to a survey released Monday.
The 145-page report includes an assessment of NASA's culture by a behavioral science company in California, and a three-year plan for change.
[...]
The company conducted a survey at all NASA locations, including the Jet Propulsion Laboratory in Pasadena, Calif. Only NASA employees, not contract workers, took part.
The two lowest-scoring categories were "Perceived Organizational Support" and "Upward Communication."
On more than one occasion, workers hung back at the end of a group interview session and only then expressed their views, privately, about communication barriers, BST said. .....---
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